Help · Settings
Settings
Settings has its own set of pages, in four groups:
- Your store — Store, Team, Activity, Billing, Setup guide and Notifications. Billing shows your plan and this billing period's usage — on the Free plan, how many of its 1,000 emails you have used; the Plans and billing help page explains each part.
- Sending — Email, Text messages, Unsubscribe page and Domain.
- Connections — Imports, for importing from the email tool you are leaving; Integrations; and MCP AI assistant, for your assistant.
- Profiles — Built-in segments and Delete profiles.
On a wide screen those pages sit in a list beside whichever one you have open. On mobile the list folds into a single row at the top — it reads Settings › Team when you are on Team — so the page you came to read starts where you can see it. Tap the row to open the list, pick a page, and it folds away again.
Each page has a chapter of its own in this guide. The sections below say what each page is for, and which chapter has the whole of it.
Store settings
Settings → Store holds your store name, From name and postal address, which every email carries, and your store's time zone, read from Shopify. It is also where you see how your store is connected. The Store settings chapter has the whole of it.
Your brand
Your logo, your brand colors and your link style are on Settings → Store, with your social links and your phone number. Set them by hand or press Pull from Shopify. The Your brand, social links and phone number chapter covers each one.
Your team
Settings → Team is where you invite people, choose each person's role and remove them. There are four roles: viewer, marketer, manager and owner. The Your team chapter says what each role may do and how people join and leave.
Activity
Settings → Activity is the record of what has been done in your store: what your team did, and any change Carpe Messaging support made. Owners and managers can read Activity. The Activity page says what is listed and what support can and cannot do in your store.
Notifications
Settings → Notifications holds one switch, and it is yours alone: Email me when somebody texts the store. Each person on your team decides for themselves, and nobody can change it for you — not even the owner.
- Who gets the email at first. Everyone who can reply to texts — owners, managers and marketers — gets it until they disable it. A viewer does not, until they enable it here.
- When it comes. When somebody texts your store's number with something that wants an answer, the email arrives within about a minute. You get at most one email per conversation every 15 minutes; texts that arrive in those 15 minutes are gathered into the next one. If your team has already read every text an email would mention, it is not sent.
- When it never comes. Never for STOP, START or HELP, or for the phone carrier's own notice about them.
- What it says. Their text, their name and only the last four digits of their number, when they sent it, and an Open conversation button. If they sent images, the email says how many. The images themselves are never put in an email; open the conversation to see them.
- A number that is not on any profile. No email. Texts from a number none of your profiles has go to the quiet From unknown numbers list in Conversations, not to your main list.
- Replying to the email texts nobody. Open Conversations to answer.
Settings → Email holds where a reply goes, your two typefaces, the addresses your email comes from, your frequency limit and the catch-all switch. The Email settings chapter covers each one.
Domain
Settings → Domain is where you set up your own sending domain, which signs your email and carries your links. Every store sends from its own domain. The Your sending domain chapter walks through it, record by record.
Text messages
Settings → Text messages is where texting starts. It has two tabs.
- Your number — getting a text-message number of your own, and where its registration with the carriers stands.
- Settings — the switch that enables and disables text messages, and how your texts go out: Send between, How your texts name you, and forwarding for calls; the one automatic reply a number with no profile gets, under Reply to new numbers; what a text to Canada carries, under Texting people in Canada. At the bottom, if you imported from another service, is the card for lists that agreed to texts there.
Enabling text messages buys nothing and sends nothing. It lets your forms ask for a phone number. Sending a text needs your own number, approved by the carriers.
Who can do what. An owner or a manager enables and disables text messages and changes the hours, the name, the forwarding number and the reply to new numbers. Sending the registration is the owner's alone, because it buys a number and signs a declaration in your business's legal name.
The Text messages help page walks through every step, and Quiet hours for texts explains Send between. How many people a text campaign can reach, and about what it costs, is shown on the campaign itself before you send — see Campaigns.
Imports, integrations and your assistant
Settings → Imports is where you import from the email tool you are leaving, Settings → Integrations is for outside services, and Settings → MCP AI assistant connects your own assistant. The Imports, integrations and your assistant chapter says what each is for.
Built-in segments and deleting profiles
Settings → Built-in segments decides which of the four built-in segments your store runs, and Settings → Delete profiles lets the owner delete a segment's or a list's people at once, with no undo. The Built-in segments and deleting profiles chapter has the details.
Uninstalling the app
You uninstall in your Shopify admin. Access and sending stop at once, and your data waits 30 days in case you come back. The Uninstalling the app chapter says what stops, what waits and what coming back restores.