The same campaigns and the same people, by text as well
Text messages are a second channel beside email — one number for your store, the same campaigns, the same automations, the same segments, and consent handled the same careful way for both. They reach people in the US and Canada.
A text campaign being written: the phone preview fills in the person’s first name, and the length and cost update as you type. Shown with a sample store.
One number for your store, and we set it up
Your store gets a number of its own, included in your plan, and we draft its carrier registration from what your store already tells us. You will not be opening an account somewhere else.
It goes both ways
A person can reply, and the reply arrives in the app as a conversation your team can answer — from a phone, a tablet or a desktop. The thread sits on that person’s profile, beside everything else you know about them.
Consent and STOP are ours to handle, not yours
Text-message consent is its own record, kept the way your email consent is kept, and it is checked against every text before it goes. STOP stops it the moment it arrives, and only that person’s own START brings it back — nobody has to go and tidy anything up afterwards.
How it works
1. Enable it, and get your number
In Settings → Text messages. Check the registration we drafted and press Start verification. The carriers usually approve a number in a few days, sometimes a few weeks, and your forms can collect phone numbers while you wait.
2. Collect consent
A phone field on your forms, and what people agree to at your checkout. Each agreement is written down as it is given, with what was said and when it was said, so the record can answer for itself later. With Easy Opt-in, a form texts the number a six-digit code and finishes only when the code is in.
Easy Opt-in on the Forms page →3. Write it, and send it at a decent hour
A text campaign is written, counted and read once more the way an email campaign is. The hours it is allowed to arrive in are worked out from where each person is, not from where you are.