Help · Settings

Activity

Settings → Activity is the record of what has been done in your store, newest first. Owners and managers can read Activity. Marketers and viewers see the page, with a note that owners and managers can read Activity.

What it shows

Activity lists what your team did and any change Carpe Messaging support made in your store. Each line says who did what, and when, in your store's time zone. The newest show first; press Show older for more.

• Your team's actions — scheduling and canceling campaigns, publishing and pausing forms and automations, ending a wait early or skipping a message for a person in an automation, deleting things, inviting and removing team members, taking profiles off lists, exporting profiles, connecting accounts, and changing your settings. Each one names the team member who did it, or reads A team member when that person's name is no longer on record. Your team's own draft saves are not listed; there would be too many.
• Your MCP AI assistant's actions, if you connected one, marked as done by an MCP AI assistant.
• Changes Carpe Messaging support made. Any of the actions above that Carpe Messaging support takes in your store is listed, marked as done by Carpe Messaging support, so you never have to wonder who changed something. When support creates or edits a draft — a template, an email, a saved section, a segment, a campaign, an automation, a form or a list — it is listed once for that visit, with the draft's name. When support only looks around your store to help, nothing is added here.

The name of the person from Carpe Messaging support is never shown; every change they make is marked as Carpe Messaging support.

What support can and cannot do in your store

Support can build and edit templates, segments, lists, forms, and campaign and automation drafts. They cannot send or schedule anything, change anything that is already live, or delete a segment, template, form, campaign or automation. Support opens your store only with a stated reason, and we keep our own record of every time they do.

If support deletes a list or an image, or takes a profile off a list, Activity lists it. Your team can bring a deleted list or image back: Restore at the top of the list's page, or Restore in Recently deleted for an image, within 30 days.

They also cannot change consent, edit a profile, add someone to a list by hand, export or import profiles, or change your team, settings, connections or billing. Where something is already live, support can leave a draft, and whether to publish the draft is your team's decision.