Data deletion requests

A Shopify store can connect its own Meta ad account to Carpe Messaging, so it can send its segments to Meta as audiences. Whoever connects it signs in with Facebook.

When that person removes Carpe Messaging from their Facebook account or business, or asks Meta to delete their data, Meta tells us, and we act on it straight away:

• the store’s connection to that ad account is ended;
• the sign-in we held for it, and the Facebook account number it came with, are deleted;
• our record of the people the store had sent to the ad account is deleted.

By the time you read this, it is done. Audiences the store already made stay in its Meta ad account until the store deletes them there.

Meta gave you a confirmation code. To ask us about a request, write to … and include it. Our privacy statement says what else we hold and why.